FAQ

You can schedule a showing directly by visiting our Available Properties page. Choose a property, select a time, and we’ll take it from there!

Yes, you can—but we recommend having someone you trust view the home on your behalf. Photos and videos help, but they may not show every detail. If you can’t tour in person, we’ll just ask you to sign a Sight-Unseen Agreement before we process your application.

It’s easy! Go to the listing for the home you're interested in, and click the Apply Now link. You’ll be directed to our secure online application. Find the Available Properties Here.

Pet policies vary by property. Before applying, check the individual listing to confirm if pets are allowed. If you're unsure, contact our office at 850-994-1542 and we’ll clarify. Please note that a separate pet application and additional fees may apply.

Yes. All tenants are required to carry renter’s insurance. You'll need to provide proof before receiving your keys. If we don’t receive confirmation, we’ll automatically enroll you in a liability-only policy to ensure the property is protected.

You can pay rent through your Tenant Portal. We accept online payments, bank transfers, checks, and money orders.

Yes—but all roommates must apply and be approved through the same screening process. That includes submitting an application, paying the processing fee, and passing the background check. Unapproved occupants may result in a lease violation.

We’ll reach out 90–60 days before your lease ends to discuss renewal options. If you’d like to stay, we’ll guide you through the renewal process.

Submit all maintenance requests through your Tenant Portal. For urgent needs, you can also call or text us at 850-783-4517.

Emergency repairs include:

No heat in winter

Major water leaks or flooding

Electrical hazards

Gas smells

For emergencies, call 850-783-4517 immediately.